FAQs

Q – When will I receive my delivery?

A – Most deliveries are made in 1 to 2 days, but always by the 3rd business day after you place your order, under normal weather and operational conditions.

Q – Are there discounts available?

A – Our pricing schedule contains volume discounts, so larger deliveries receive lower prices. Discounts are available at the 300 gallon and 500 gallon level, if delivered in a single delivery. If your tank takes a smaller quantity than you ordered, your price per gallon may be higher.

Q – What is your minimum delivery?

A – Our minimum order quantity for heating oil is 150 gallons.

An order quantity of 100 gallons can be ordered but you will be charged a $20.00 delivery fee, in addition to the price per gallon.

Q – Are there other Fees?

A – If you receive a delivery of less than 125 gallons, you will be charged a $20.00 minimum delivery fee, in addition to the price per gallon, if the delivery is made during normal business hours. Applicable taxes will be charged, if required.

Q – Can I get an emergency delivery?

A – Yes. If you are almost out of oil (or out of oil, you may require a “Prime & Start” see below) and it is outside of our normal business hours, you can request “emergency delivery” service. An additional charge of $50.00 applies for this service.

Q – If the price goes up before I receive my delivery, do I pay the higher price?

A – Your price is guaranteed for up to 3 business days from the date you place your order. Due to daily market fluctuations we cannot guarantee price beyond the 3 business days.

Q – If I am almost out of oil, or out of oil and have no heat. What can I do?

A – Please read this section carefully to keep your family safe and secure:

Make sure that all doors, windows and other openings are securely closed to retain as much heat as possible until your heating oil delivery is made.

If you have a supplemental source of heat (wood stove, fireplace, space heater, etc.) you can use that to maintain the heat in your home. Be sure to operate these appliances safely and in accordance with the manufacture’s instructions.

Make sure you are actually out of oil as your no-heat situation could be due to another problem. For example, it is possible that there is a blockage somewhere in your fuel line between your tank and your oil burner. In systems that are not regularly maintained, it is common for a blockage to occur in the filter, the strainer or the nozzle. Other problems can also occur that will cause your oil burner to operate improperly. If you have oil, but are not getting heat, contact our service department as soon as possible.

Place an order for delivery ASAP and request emergency delivery service. (An additional $50.00 charge applies to “emergency service”)

If you are almost out of oil (or out of oil, you may require a “Prime & Start” see below) you can add kerosene or diesel fuel to your heating oil tank until your heating oil delivery arrives. Either kerosene or diesel fuel can be purchased at many local gas stations. While these fuels are more expensive than heating oil, both will burn safely in your heating oil burner. Usually 5 or 10 gallons will last for a day or two, depending upon the temperature and the size of your home.

Q – What is a “Prime & Start”?

A – If you have run out of oil, you likely need a Prime & Start to get the air out of your fuel line so that your burner can re-light. Our oil delivery driver can perform this service for you (at no charge), if you request this when you place your order and the driver can access the burner at time of delivery. If not requested at time of order, we have technicians available to do “Prime & Starts”. You will need to contact our service department to schedule this service and will also need to be home to give access to your boiler or furnace. A standard service call fee applies during normal business hours. An additional $50.00 charge applies to “emergency service”.

Q – Do I need to be home when my delivery is made?

A – Not usually, as long as the driver has ready access to the fill of your fuel tank. In some jurisdictions, it is necessary for the dealer to inspect the condition of your heating oil tank on the first delivery only. If this applies in your area, and you have a basement or other inside tank, the dealer will contact you before your first delivery to make arrangements to do your “first delivery inspection”. There is no cost for this one-time inspection.

Q – Why did I not receive all the gallons I ordered?

A – Normally this is because your tank could not hold all the gallons you ordered. All heating oil tanks have a “usable capacity” which is less than the actual capacity. For example a 275 gallon tank has a usable capacity of about 256 gallons. The remaining space is required during the filling process to avoid accidental spills as well as allowing for expansion of the fuel as it warms. During the filling process, the driver listens to your “fill alarm” which tells the driver when your tank is filled to its usable capacity. For safety and to avoid environmental contamination, your driver must stop pumping oil when the vent alarm indicates your tank to be full.

Q – What does “normal weather and operational conditions” mean?

A – It is unusual for us to experience abnormal weather and operational conditions and when they occur we will alert you on the site prior to placing your order, as soon as we become aware of such conditions.

Normal weather refers to typical weather conditions expected for that time of the year. Unusual weather conditions that could cause delivery delays can include:

  • Inability for trucks to enter driveways or parking lots, typically due to snow and ice.
  • Poor road conditions caused by rain, snow, wind, ice, sleet, etc.
  • Weather conditions that slow deliveries such as snow, ice, wind, and temperatures.
  • Below average winter temperatures over several days which may occasionally cause an unusual increase in demand in a short period of time.

Normal operational conditions refer to the typical availability of supplies and equipment required to respond to a normal number of deliveries. Unusual operations conditions that could cause a delivery delays can include:

  • Limited availability of fuel, or other supplies, that could be caused by circumstances such as terminal closures or restricted access, unavailability of fuel at terminals, other situations that cause delays in securing fuel or other supplies.
  • Mechanical breakdowns or malfunctions that limit the ability for a company to perform their normal functions.
  • Labor actions, such as work stoppages, work slowdowns or strikes that negatively impact the ability for a company to conduct their normal business activity.

Q – What should I do if my heating unit does not work?

A – Is the thermostat set to heat mode and set above room temperature?
Also check batteries on thermostats that use batteries.

  • Is there power to the unit, i.e. are the fuses or breakers ok? Is the furnace switch turned on? Also is the switch at the top of the basement stairs turned on, if there is one?
  • Is there oil in the oil tank?
  • Press the reset button ONE TIME ONLY – if unit does not stay running call for service. 717-464-3921